We want you to be satisfied with CR7 Player TV. This policy explains when refunds are available.
1. 24-Hour Trial
We strongly encourage you to request a free 24-hour test line before subscribing. This is the best way to confirm the Service performs well on your network and devices.
2. Eligibility for Refund
- Refund requests must be submitted within 7 days of purchase.
- The issue must be reproducible and not caused by the user's internet connection, ISP throttling, or unsupported devices.
- Our support team must be given a reasonable opportunity to resolve the issue first.
3. Non-Refundable Cases
- Change of mind after the Service is delivered and verified working.
- Issues caused by ISP blocking or required VPN use.
- Suspension due to credential sharing or terms violations.
- Renewals of existing subscriptions.
4. How to Request a Refund
Email support@cr7playertv.com with your order ID and a description of the issue. Approved refunds are processed within 5–10 business days to the original payment method.
5. Contact
Questions about refunds? Reach us on WhatsApp, Telegram, or email — 24/7.